Overview
This policy explains how Thule Box collects, uses, discloses and protects information when you use thulebox.shop, contact us, or proceed to checkout. Thule Box is the storefront name. Questions may be sent to info@thulebox.shop.
Information we collect
Information you provide
We may receive your name, email address, phone number, order number, delivery-related information, product questions, support messages, return information, photographs and any other content you choose to submit. Fourthwall receives the information entered during hosted checkout, including order, delivery and payment-related information.
Information collected automatically
Our hosting and website systems may process IP address, device and browser type, operating system, requested pages, referring page, approximate location derived from IP, dates and times, error information and security signals. The cart stores product identifiers and quantities in your browser so it persists between visits.
How we use information
- Provide, maintain and secure the website
- Validate carts and connect customers to Fourthwall checkout
- Process, fulfill and support orders
- Respond to product, fit, shipping, return and contact requests
- Detect fraud, abuse, technical failures and security incidents
- Measure site performance and understand aggregated shopping activity when analytics is configured
- Comply with applicable legal obligations and enforce our terms
Checkout and service providers
Fourthwall hosts checkout and processes order and payment-related information under its own terms and privacy practices. Vercel hosts the storefront. Resend may deliver contact-form messages when configured. These providers process information to perform services for the store. We do not claim that a provider is configured when its required credentials are absent.
We may also disclose information when required by law, to protect rights or safety, in connection with a business transaction, or with your direction. We do not state that personal information is sold.
Cookies and browser storage
The website may use essential cookies or similar technologies for security, hosting and request handling. Cart contents are stored in local browser storage. If analytics is configured later, related technologies should be disclosed and, where required, appropriate choices provided. Blocking storage may prevent the cart from persisting.
Data retention
Information is kept only as long as reasonably necessary for the purpose collected, including order support, recordkeeping, dispute resolution, security and legal obligations. Retention periods vary by record type and service provider. Browser-stored cart information remains until it is cleared by you, your browser, or site logic.
Security
We use reasonable technical and organizational safeguards, including server-side handling of private credentials, input validation and encrypted HTTPS transport in production. No transmission or storage system can be guaranteed completely secure. Do not send payment-card data through the contact form or email.
Your privacy choices and rights
Depending on where you live, you may have rights to request access, correction, deletion or a copy of certain personal information, or to object to or limit certain processing. These rights may be subject to identity verification and legal exceptions. Send requests to info@thulebox.shop. You may clear browser storage through your browser settings.
Children
The website is intended for adults shopping for vehicle cargo products and is not directed to children. Do not submit a child’s personal information through the site.
External links and policy changes
Links to manufacturer pages or service providers lead to sites we do not control. Review their policies before providing information. We may update this policy as the website, providers or legal requirements change. The effective date above identifies the current version.
Contact
Thule Box
13602 12th St Ste A
Chino, CA 91710
United States